Is involved in the development of the team leaders
Acts as a coach or mentor to team leaders
Shows concern for me personally and what is going on in my work & personal life
Back up any personal "honest" mistakes done by team leaders
Is pleased, by the success of other teams leaders
Rather than placing blame on others, s/he accepts the blame for his/her own failures
Lets me know about things that affect me in my work
Keeps me informed about changes and new developments
Provide prompt feedback on issues that impact my work
Encourage team leaders to care about and strive for excellent performance
Has high expectations for the people that s/he works with
Sets and maintains high standard of performance for him/herself
Team leaders who work with this person have confidence that s/he will see that the work is successfully completed
Is approachable and friendly
Is easy to get along with
Discussions with him/her rarely turn into arguments
When s/he gets angry, s/he avoids taking his/her anger out on others
S/he gives credit to other where credit of accomplishments is due
Listens carefully and attentively
Maintains an appropriate balance between talking and listening to others
Effectively manages interruptions and distractions during discussions
Is technical / professionaly competent in his/ her job
Provides technical ideas and advice to team leaders to help completes projects
Most team members have a high degree of confidence in his/ her technical judgment
Has a broad perspective and is not too narrowly focused on one part of the technical work
Shows interest in learning about new areas outside of his/ her own specialty
Has personal style which helps him / her win others over to his / her position
Is able to persuade others to accept his/her position
Has enough influence to get the resources s/he needs to get the job done correctly
Recommend for internal ( refresher ) training to bridge the gaps
Recommend for skills development training
Conduct on job training based on calls monitoring gaps
Welcome constructive criticism
Leading by example through modeling & discipline
Treats peers courteously & patiently even under stress
Enthusiastic, value driven & center principles
Is able to inspire team leaders to the optimum desires results
Building a positive team work spirit
Encourage team leaders to provide & participate in the feedback process
Transfer learning to team leaders and sharing information
Act as a focal point for dissemination of info from top, down & lateral
Pass on all new policies, reports and KPI to team leaders regularly
Planning ahead to deliver the team target & KPI's
Conduct regular one on one meeting with every team leaders to discuss & review performance
Conduct regular team meeting to discuss different issues and review team performance
