Why Choose Contacts Plus for Training and Certification?

We take a tailored approach to training, recognizing that each organization and team is unique. With our expertise in the contact center industry and years of experience in delivering transformative training, we ensure that your staff not only meets but exceeds the expectations of your customers.

Here’s why our clients trust Contacts Plus:

• Industry-Leading Content: Our training programs are based on the latest best practices and trends in customer service, leadership, and contact center operations. We incorporate interactive exercises, real-world scenarios, and feedback loops to make learning engaging and effective.

• Certified Experts: Our instructors are certified professionals with years of practical experience in contact centers. They bring valuable insights and actionable skills that go beyond theory to deliver real-world results.

• Customizable Programs: We know that one-size-fits-all doesn’t work in training. Our programs can be tailored to fit the specific needs of your business, whether you’re in retail, finance, tech support, or any other industry. We can help you target specific areas of improvement or train your teams on foundational skills.

• Measurable Results: We believe that training should lead to real improvements. Our programs are designed to drive measurable performance gains in areas like customer satisfaction, resolution times, call quality, and employee retention.

Our Training Services

1. New Hire Training

Set your new hires up for success with our comprehensive onboarding program. From understanding your company’s values and culture to mastering customer service skills, our new hire training helps your team hit the ground running.

2. Customer Service Excellence

Build a team of customer service champions with our Customer Service Excellence program. Learn how to exceed customer expectations, resolve issues efficiently, and provide personalized service that builds loyalty.

3. Sales and Upselling Training

Take your sales performance to the next level. Our Sales and Upselling Training equips your team with the techniques and strategies needed to identify opportunities and close more sales while maintaining a positive customer experience.

4. Leadership Development

Empower your managers and team leaders to inspire and lead by example. Our Leadership Development training focuses on building strong leadership skills that help teams stay motivated, engaged, and high-performing.

5. Technical Skills Training

Enhance your team’s technical proficiency with targeted training in the tools and systems they use daily. Whether it’s CRM software, ticketing systems, or customer data management platforms, we’ll ensure your team is proficient and efficient.

6. Soft Skills Training

Beyond technical knowledge, great customer service requires a human touch. Our Soft Skills Training helps employees develop emotional intelligence, active listening, empathy, and conflict resolution skills.

Certification Programs

Ensure your team’s growth and professionalism with our Certification Programs. Designed for employees who want to validate their skills and take their careers to the next level, our certifications give your team members the confidence and credibility they need to excel.

• Certified Customer Service Professional (CCSP): This certification recognizes individuals who demonstrate a deep understanding of customer service fundamentals and the ability to apply best practices in real-world scenarios.

• Certified Call Center Specialist (CCCS): This program is designed for contact center professionals who wish to enhance their expertise in call handling, problem-solving, and performance metrics.

• Certified Contact Center Leader (CCCL): Designed for team leads, supervisors, and managers, this certification program focuses on leadership, team management, and operational strategies for effective contact center management.

Customized Training Solutions

At Contacts Plus, we offer more than just pre-designed courses. We work closely with your organization to create custom training programs that align with your business goals, culture, and operational requirements. Whether you need to develop specialized content for a niche department or deliver organization-wide initiatives, our training solutions are built to meet your unique needs.

A Proven Track Record of Success

Our clients consistently report significant improvements in employee performance, customer satisfaction, and overall contact center effectiveness after participating in our training programs. We partner with you every step of the way to ensure training is not only effective but also sustainable.

Ready to Elevate Your Team’s Performance?

Investing in training and certification is an investment in your team’s future—and the future of your company. Let Contacts Plus help you build a team that delivers excellence every day. Contact us today to learn more about our Training and Certification programs, and start empowering your workforce for success.