Why Choose Contact Plus for Recruitment?

• Industry Expertise: We specialize in contact center recruitment and understand the unique challenges and demands of this sector.
• Tailored Solutions: We offer personalized recruitment strategies that align with your specific requirements, from entry-level agents to senior leadership positions.
• Efficient and Scalable: Whether you’re looking to hire one agent or scale your entire team, we deliver fast, high-quality recruitment services to meet your needs.
• Quality Candidates: We use rigorous screening processes to identify top talent, ensuring they not only have the right skills but also the right cultural fit for your organization.

Our Recruitment Services

We offer end-to-end recruitment services, from job descriptions and sourcing to candidate screening and placement, ensuring that every hire you make is a strategic step toward building a high-performing team.

1. Contact Center Agent Recruitment

Find the Right Talent to Represent Your Brand

A successful contact center starts with highly skilled agents who can deliver excellent service and create positive customer experiences. Our Contact Center Agent Recruitment service focuses on sourcing and placing the best candidates for your customer service roles.

• Job Profiling and Sourcing: We create detailed job profiles and use targeted sourcing strategies to find candidates with the skills, attitude, and experience needed for success.
• Behavioral and Skills-Based Interviews: We conduct in-depth interviews to assess key competencies such as communication skills, problem-solving abilities, and empathy.
• Cultural Fit: We carefully match candidates to your company culture to ensure they integrate seamlessly with your team and align with your values.
• Ongoing Support: We offer onboarding assistance and training recommendations to ensure your new hires are set up for success from day one.

2. Contact Center Leadership Recruitment

Identify and Secure Strong Leaders for Your Team

Effective leadership is critical to the success of any contact center. Our Leadership Recruitment services help you find talented, experienced leaders who can motivate teams, drive performance, and align operations with your strategic goals.

• Executive Search: We specialize in finding and recruiting high-level managers, directors, and executives who have the skills and vision to lead contact center operations.
• Leadership Assessment: We assess candidates for key leadership traits such as decision-making ability, communication skills, coaching expertise, and team-building capabilities.
• Succession Planning: We help you identify and recruit future leaders for your organization, ensuring long-term leadership continuity and growth.
• Cultural Fit: We focus on identifying leaders who not only have the technical expertise but also fit well with your company culture and vision.

3. Specialized Talent Recruitment

Find the Experts Who Drive Innovation

In addition to traditional customer service roles, modern contact centers require specialized talent to drive innovation, manage new technologies, and optimize operations. Our Specialized Talent Recruitment service helps you find the experts you need in areas such as technology, analytics, training, and process improvement.

• Tech-Savvy Professionals: We source and place IT specialists, data analysts, CRM experts, and other professionals who can help your contact center stay ahead of the curve.
• Process and Quality Improvement Experts: We help you find professionals with expertise in process optimization, quality assurance, and performance management to improve operational efficiency.
• Multilingual Talent: Our recruitment process includes sourcing talent proficient in multiple languages to support global or regionally diverse customer bases.
• Custom Solutions: We work with you to understand your specific talent needs and provide solutions to fill niche roles or build specialized teams.

4. High-Volume Hiring

Scale Quickly and Efficiently with High-Volume Recruitment

If you’re experiencing rapid growth, seasonal spikes, or need to quickly fill a large number of positions, our High-Volume Recruitment service is designed to efficiently manage the hiring process without sacrificing quality.

• Rapid Talent Sourcing: We use advanced sourcing techniques, including job boards, social media, and talent pools, to quickly identify qualified candidates.
• Streamlined Screening: We streamline the recruitment process with pre-screening assessments and quick interviews to ensure you hire the right candidates without delay.
• Bulk Onboarding: We support large-scale onboarding initiatives to ensure that your new hires are integrated quickly and efficiently into your operations.
• Scalable Solutions: Whether you need 10 or 100 new agents, we have the resources to support your high-volume hiring needs.

5. Remote and Virtual Agent Recruitment

Build a Flexible, Remote Workforce

As remote work becomes more common, many contact centers are shifting to virtual teams. Our Remote and Virtual Agent Recruitment service helps you recruit skilled agents who can work from anywhere, while maintaining high performance and customer satisfaction.

• Virtual Work Environment Fit: We assess candidates for remote work skills such as self-motivation, time management, and technological proficiency.
• Flexible Sourcing: We source talent from a wide range of geographic locations, providing you with access to a global pool of candidates.
• Tech-Enabled Recruitment: We use video interviews, remote assessments, and digital onboarding to seamlessly integrate virtual agents into your team.
• Remote Team Training: We provide guidance on how to effectively train and manage remote teams, ensuring consistent performance and engagement.

Our Recruitment Process

We pride ourselves on a systematic, transparent, and results-driven recruitment process that ensures we find the right candidates for your team every time. Here’s how it works:

1. Consultation and Job Profiling: We begin by understanding your business needs, organizational culture, and the specific requirements of the roles you’re hiring for.
2. Sourcing and Screening: We use a mix of traditional and digital sourcing methods to find the best talent. Our screening process includes skills assessments, behavioral interviews, and background checks.
3. Candidate Presentation: We present you with a shortlist of top candidates, providing detailed profiles and assessments to help you make informed decisions.
4. Interview and Selection: We coordinate interviews and offer support in the selection process to ensure a smooth and effective hiring experience.
5. Onboarding and Support: Once hired, we assist with onboarding, ensuring that new team members are set up for success and integrate seamlessly into your organization.

Why Partner with Contact Plus for Recruitment?

• Industry-Specific Expertise: We specialize in contact center recruitment, ensuring that we understand the unique skills and qualities required to succeed in this field.
• Speed and Efficiency: Our process is designed to quickly identify and place top talent, minimizing the time and cost of hiring while maintaining high standards.
• High-Quality Candidates: We use a rigorous screening and assessment process to ensure that every candidate we present meets your high standards.
• Long-Term Partnership: We view recruitment as an ongoing partnership. Whether you’re scaling your team, filling critical leadership roles, or improving performance, we’re here to support your long-term growth and success.