Certified Call Center Agent Training Program Evaluation

Welcome to the Certified Call Center Agent Training Program Evaluation

Contacts Plus aims to provide a high-quality training program that meets the needs of our customers, so your evaluation of the program will help us achieve this for the purpose of continuous improvement.

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

Delivery Date

Program Duration

Trainer Name

1 out of 5

Knowledge of the program topic

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

Presentation skills

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

Interaction and communication with participants

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

Providing the opportunity for participants to engage in dialogue & discussion

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

Time Management

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

2 out of 5

The training program is relative to my job

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

10.

Training duration

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

11.

The effectiveness of the program via zoom platform

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

12.

Applied learning outcomes regarding skills, knowledge and attitude

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

13.

Training style, methods, techniques and tools

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

3 out of 5

14.

Overall The training room environment ; seats, air- condition and services

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

15.

Coordination between call center operations department and training department

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

16.

Equipment and audio- visual display devices in the room

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

17.

Convenience of training schedule and time

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

18.

Overall how do you evaluate the logistics of the program

Please choose your satisfaction level from 1 to 10, where 10 are very satisfied and 1 is very dissatisfied.

4 out of 5

19.

Would you recommend others to attend the program‌?

20.

How could we improve your learning experience‌?

21.

General comments‌

5 out of 5

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Certified Call Center Agent Training Program Evaluation

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Certified Call Center Agent Training Program Evaluation

Services

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Get In Touch

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