Coaching
Is involved in the development of the team members
Coaching
Acts as a coach or mentor to team members
Coaching
Shows concern for me personally and what is going on in my work & personal life
Protecting
Back up any personal "honest" mistakes done by team members
Protecting
Is pleased, by the success of other teams member
Protecting
Rather than placing blame on others, s/he accepts the blame for his/her own failures
Feedback
Lets me know about things that affect me in my work
Feedback
Keeps me informed about changes and new developments
Feedback
Provide prompt feedback on issues that impact my work
Performance
Encourage team members to care about and strive for excellent performance
Performance
Has high expectations for the people that s/he works with
Performance
Sets and maintains high standard of performance for him/herself
Performance
Members who work with this person have confidence that s/he will see that the work is successfully completed
Interpersonal
Is approachable and friendly
Interpersonal
Is easy to get along with
Interpersonal
Discussions with him/her rarely turn into arguments
Interpersonal
When s/he gets angry, s/he avoids taking his/her anger out on others
Interpersonal
S/he gives credit to other where credit of accomplishments is due
Listening
Listens carefully and attentively
Listening
Maintains an appropriate balance between talking and listening to others
Listening
Effectively manages interruptions and distractions during discussions
Technical Competence
Is technical / professionaly competent in his/ her job
Technical Competence
Provides technical ideas and advice to team members to help completes projects
Technical Competence
Most team members have a high degree of confidence in his/ her technical judgment
Technical Competence
Has a broad perspective and is not too narrowly focused on one part of the technical work
Technical Competence
Shows interest in learning about new areas outside of his/ her own specialty
Influence
Has personal style which helps him / her win others over to his / her position
Influence
Is able to persuade others to accept his/her position
Influence
Has enough influence to get the resources s/he needs to get the job done correctly
Training
Recommend for internal ( refresher ) training to bridge the gaps
Training
Recommend for skills development training
Training
Conduct on job training based on call monitoring
Leadership
Welcome constructive criticism
Leadership
Leading by example through modeling & discipline
Leadership
Treats peers courteously & patiently even under stress
Leadership
Enthusiastic, value driven & center principles
Motivation
Is able to inspire team members to the optimum desires results
Motivation
Building a positive team work spirit
Motivation
Encourage team members to provide & participate in the feedback process
Communication
Transfer learning to team members and sharing information
Communication
Act as a focal point for dissemination of info from top, down & lateral
Communication
Pass on all new policies, reports, MBO and KPI to team members regularly
Planning
Planning ahead to deliver the team target & KPI's
Planning
Conduct regular one on one meeting with every team member to discuss & review performance
Planning
Conduct regular team meeting to discuss different issues and review team performance
